AFTER SALES SERVICE
All of our electronic products carry a 2‐year warranty. For all products under warranty, the first step is to write an e-mail to firstname.lastname@example.org.
We guarantee these products against production defects for a period of 24 months starting from the date of purchase. If you need to repair or replace your product which is under warranty, please be certain to include a copy of the purchase bill and/or of the relevant account. Without the purchase bill or the relevant account information, the warranty will not be considered in force.
The warranty is not applicable to any damage to sender or receiver caused by knocks, drops, or faulty use of the product. This means that damage such as broken antennas or electrodes/contact points is not included in the warranty coverage.
In the event that you decide to open the device and attempt to repair the defect, the warranty will be canceled. In the event that the product becomes defective while still under warranty, we reserve the right to either replace or repair it. No warranty is given on batteries.
Martin System® does not import, accept, or replace items that have a warranty guaranteed through any company other than Martin System®.
Please send any warranty items directly to Martin System® at the following address:
Les Nouveaux Etablissements Charles Martin SA
35, rue Joseph Martin
Note that all the Martin System® products have a 2‐year warranty against manufacturing defects.
Include in the package:
- A short note stating what is wrong with the unit
- Your full name
- Phone number
- E‐mail address
- Copy of your invoice or proof of payment with date
This is the only way to return/replace your Martin System® warranty pieces.
Transportation and Shipping:
The transportation and shipping costs of a product to and from our Service Center shall, at all times, be borne by the customer. Packages that are forwarded to us as dispatches with ”transportation costs to be paid by the receiver (e.g., our Service Center, Martin System® or so)” shall be refused. We strongly recommend that you have your package tracked and insured when you mail it back to our Service Center. If you prefer not to do this, please note that you will have to bear the responsibility in case of loss or theft of the package. Our Service Center works exclusively with UPS for domestic and international shipments.