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FAQ

Welcome to our Frequently Asked Questions (FAQ) section. Here you will find answers to the most common questions about our products and how to use them.

Whether you are wondering which size to choose for your dog, what the difference is between the K9 and the CTT 4, or why only two buttons can be used on your PT3000 remote control, this section is designed to help you quickly find the information you need.

If you cannot find the answer to your question, feel free to contact a member of our team by clicking here.

DOGGIFY

In this video, we’ll guide you through the process of connecting a Chameleon® IV and a CTT 4 to the Doggify app.

In this video, we’ll guide you through the process of connecting a Micro IV and a CTT 4 to the Doggify app.

In this video, we’ll guide you through the process of connecting a Chameleon® III B to the Doggify app.

In this video, we’ll guide you through the process of connecting a Micro B to the Doggify app.

In this video, we’ll guide you through the process of connecting a K9 to the Doggify app.


In this video, we’ll guide you through the process of activating or deactivating stimulation mode using the Doggify app.

*Please note that this video was recorded using a Chameleon® III B, but the process is identical for the Chameleon® IV, the Micro IV and the Micro B. 

In this video, we’ll show you how to resolve connection issues when your e-collar won’t connect to the Doggify app.

*Please note that this video was recorded using a Chameleon® III B, but the process is identical for the Chameleon® IV, the Micro IV and the Micro B.

In this video, we will show you how to modify the advanced settings of your e-collar using the Doggify app. This will enable you to assign one button on your remote control for vibration, one for tone, and the others for stimulation.

*Please note that this video was recorded using a Chameleon® III B and a K9 remote control, but the process is the same for the Chameleon® IV, Micro IV, Micro B, PT3000 and CTT 4 remote control.

In this tutorial, we’ll show you step by step how to adjust and customize your E-collar stimulation levels in Doggify.

*Please note that this video was recorded using a Chameleon® III B and a PT3000 remote control, but the process is the same for the Chameleon® IV, Micro IV, Micro B, K9 and CTT 4 remote control.

In this video, we’ll show you how to program the K9 and CTT 4 in the Doggify app to operate the Treat&Train food dispenser.

In this video, we’ll take a closer look at the Maximum Jump Levels feature in Doggify and show you how it works.

In this video, we’ll show you how to customize the speed of Rising and Decreasing Stim in Doggify and demonstrate how it works.

In this video, we’ll show you how to customize the K9 & CTT4 in Doggify to turn them into a Clicker.

In this video, we’ll show you how to activate the Tone Marker mode on your K9/CTT 4 using the Doggify App.

In this video, we’ll guide you through the process of disabling sleep mode via the Doggify app. Sleep mode allows the CTT 4 remote control to activate or deactivate a Chameleon® IV or Micro IV e-collar simply by turning the remote control’s knob.

E-COLLAR

If you are interested in a Chameleon® but are unsure about the correct size, you can download our size chart here and compare your dog’s neck circumference with the measurements provided in the chart.

If you are interested in one of our devices but are not sure about the differences between our products, you can click here to download a complete comparison chart of all our currently available e-collars and remote controls.

This video highlights common issues that may occur during the pairing process, often when the contact measurement mode is mistaken for the pairing mode.

*Please note that this video was recorded using a Chameleon® III B, but the process is identical for the Chameleon® IV, the Micro IV and the Micro B.

In this video, we’ll guide you through the process of clearing your e-collar's memory to unpair it from the remote control.

*Please note that this video was recorded using a Chameleon® III B, but the process is identical for the Chameleon® IV, the Micro IV and the Micro B.


In this video, we will show you step-by-step how to properly charge your Chameleon® e-collar using the charging plate.

*Please note that this video was recorded using a Chameleon® III B, but the process is identical for the Chameleon® IV.


In this video, we will show you step-by-step how to properly charge your Chameleon® e-collar using the charging cable.

*Please note that this video was recorded using a Chameleon® III B, but the process is identical for the Chameleon® IV.


In this video, we will show you step-by-step how to properly charge your Micro e-collar using the charging cable. ​


In this video, we’ll guide you through the installation process of the Micro IV on the Chameleon® Extender Martin System.

*Please note that this video was recorded using a Micro IV, but the process is identical for the Micro B.


K9/CTT 4

In this video, we’ll review the different programs available on the CTT 4 remote control.

In this video, we’ll review the different programs available on the K9 remote control.

In this video, we’ll guide you through the pairing process of the CTT 4 with a Chameleon® IV e-collar.

In this video, we’ll guide you through the pairing process of the CTT 4 with a Micro IV e-collar.

In this video, we’ll guide you through the pairing process of the K9 with a Chameleon® III B e-collar.

In this video, we’ll guide you through the pairing process of the K9 with a Micro B e-collar.

In this video, we’ll show you how to turn your K9/CTT 4 remote control on and off.

*Please note that this video was recorded using a K9 device, but the process is identical for the CTT 4 remote control.

In this video, we’ll guide you through the steps to charge your K9/CTT 4 device using the charging plate.

*Please note that this video was recorded using a K9 device, but the process is identical for the CTT 4 remote control.

In this video, we will show you step-by-step how to properly charge your K9/CTT 4 device using the charging cable.

*Please note that this video was recorded using a K9 device, but the process is identical for the CTT 4 remote control.

In this video, we will show you how to lock and unlock the rotativ knob of your remote control to avoid risk of overstimulation.

*Please note that this video was recorded using a K9 device, but the process is identical for the CTT 4 remote control.

In this video, we’ll show you how to switch your K9 remote control to operate four e-collars using the Doggify app.



In this video, we’ll guide you through the pairing process of the K9 with a Finger Kick.



PT3000

In this video, we’ll review the different programs available on the PT3000 remote control.

In this video, we’ll guide you through the pairing process of the PT3000 with a Chameleon® III B e-collar.

In this video, we’ll guide you through the pairing process of the PT3000 with a Micro B e-collar.

In this video, we’ll demonstrate how to use both sides of your PT3000 remote control with a Chameleon® III B.

In this video, we’ll demonstrate how to use both sides of your PT3000 remote control with a Micro B.

In this video, we’ll guide you through the pairing process of the PT3000 with a Finger Kick.

FINGER KICK

In this video, we’ll show you how to adjust the elastic length of the Finger Kick for a perfect fit.

ACCESSORIES

In this video, we’ll guide you through the installation process of the Chameleon® Elastic Snap Closure.


In this video, we’ll guide you through the pairing process of any remote control with a Chameleon® Tone Marker.